Tikoos is committed to protecting the personal information of all residents, owners, tenants,
security guards and admins who use our platform. This policy explains what we collect, why, and your rights.
Effective: June 2025
1. What we collect
- Account information — name, phone, email, role, society & flat assignment.
- Operational data — visitor logs, maintenance bills, expenses, gate entries, daily-help attachments.
- Optional profile data — avatar, date of birth, gender, address, bio.
- Device data — push notification token, app version, OS, IP address for security audit logs.
- Reports & moderation — reasons & categories you submit when reporting users.
2. How we use it
- Run the society management workflow — generate bills, route visitor approvals, schedule notices.
- Display directory info to fellow residents (your phone is hidden by default — toggle in Privacy Settings).
- Send push & SMS notifications for visitors, bills, announcements & emergency alerts.
- Detect spam, abuse and fraud — we run automated checks (e.g. reCAPTCHA) on signup & login.
- Improve the product. We do NOT sell personal data to any third party.
3. Phone visibility
By default your phone number is visible only to (a) yourself, (b) admin & treasurer of your society,
(c) co-residents in the same flat. To show it to everyone in your society, enable
"Show my phone publicly" in Profile → Settings → Privacy & Visibility.
4. Block / Hide / Report
Tap the 3-dot menu on any resident's profile to Hide their posts (one-way), Block them (two-way invisible)
or Report abusive behaviour. Reports go to the Super Admin for review and may result in account deactivation.
5. Data retention
- Active accounts — kept while you remain a society member.
- Deactivated / Deleted accounts — personal fields are removed after 30 days; financial & legal records
(bills, expenses, payments) are kept for 7 years per Indian tax & society audit norms.
- Gate entry logs — retained for 1 year for security purposes.
6. Your rights
- View, edit or delete your profile any time from Profile → Edit Profile.
- Request export or full deletion: write to support@tikoos.com.
- Opt out of marketing notifications via Notification Settings.
7. Third-party services
- Firebase Cloud Messaging — push notifications.
- Twilio — SMS / OTP delivery.
- Google reCAPTCHA Enterprise — bot protection.
- Razorpay — secure payment processing for bills.
8. Children's privacy
Tikoos is not intended for use by individuals under the age of 13. We do not knowingly collect personal
information from children under 13. If you believe a child has provided us with personal information,
please contact us at support@tikoos.com and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated in-app
and the "Last updated" date above will be revised. Continued use of Tikoos after changes constitutes
acceptance of the updated policy.
10. Contact
For any privacy-related questions, requests, or grievances: